FAQ

How to Order

Returns & Backorders

Shipping

Ordering Options

We've made it as easy as possible for you to order our products. You may order products using our online shopping cart, by telephone, by fax, or by our mail-in form.

Can I call you if I have trouble ordering?

If you have any problems, please feel free to call our toll free number below. We'll be glad to help!
TOLL FREE NUMBER 800 - 722 - 2327

Backorders

If your product is on back order, we will notify you. We will give you the option of leaving the item on backorder for later delivery or removing the item from your order.

Returns

All returns must be made within 30 calendar days of the order date on the invoice. Absolutely no refunds will be given for products returned after 30 days. Customer is responsible for all return shipping charges. All products must be in salable condition and unaltered. Manikins must not be sanded or drilled on. Please check the fit of the hide to the form before prepping the manikin. All returns must have a copy of the invoice to receive credit or refund. Please enclose a note explaining the action you want taken.

Where to I send returns and invoices?

Joe Coombs Classics, Inc.
48555 Hwy 445, Loranger, LA 70446

What shipping options do you offer?

Joe Coombs Classics offers the services of UPS, USPS and Fed Ex for our domestic ground shipments to the lower 48 states. International orders will ship via United States Post Office.
Shipping to Alaska and Hawaii is usually done through the United States Post Office using Priority Mail. UPS and Fed Ex are available but costs may be higher. Parcel Post is also available but the buyer accepts full responsibility for lost or damaged items when shipping with this method.

What are your shipping rates?

Shipping rates are not listed on our site because the majority of our products sold (manikins) are shipped in oversized boxes. Both UPS and Fed Ex calculate charges based on the size of the box rather than the actual weight of the box. If you require a shipping estimate before an order is placed, please do not hesitate to call or email us.
Rates can be checked by visiting www.usps.com
Shipping Charges are non refundable.

Can you ship COD?

Customers wanting to ship orders COD must call in their orders to 1-800-722-2327.

When are orders shipped?

Orders are shipped within 24 hours Monday - Friday.

Is my information safe?

Here at the Joe Coombs Web Site we pride ourselves on filling your orders quickly, precisely, and SAFELY. Any and all information you send us (including credit card numbers and personal information) is kept completely private. All information is encrypted during the ordering process ensuring a safe transaction for all of us!

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